Return & Refund Policy

The returned goods/products will be checked with the receipt together with the original Birkenstock box and the goods should be in the good condition. If the goods/products have been used or damaged by the customer, there will not be any refund. Jas Concept Enterprise will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customers will receive their refund within 7 working days after the confirmation.

Please return your purchase to the following address:

G-16, Imago Shopping Mall, KK Times Square, Phase 2, Off Coastal Highway, Sabah Malaysia 88450 Kota Kinabalu, Sabah, Malaysia

Please contact us at or 011-5628 8235 if you have any questions or doubts.